There’s nothing quite like arriving at a bustling hotel, bags in hand, your energy worn by travel and immediately hearing the words, “Hello, we’ve been expecting you.” All of a sudden, this new place feels more familiar – the people more welcoming. A deep breath later and a sense of comfort and calm replace any stress or anxiety you may have felt moments before. Could the same be true if you were to step into a hospital instead of hotel? Derrick Jones believes so and he’s investing his own time to find out.