Patient and Visitor Information

At Lovelace Health System, the health and safety of our patients and workforce is our top priority. We understand the importance of patients having access to their loved ones while receiving care at our hospitals and clinics, but we must also allow for safeguards to ensure the safety of our patients and employees while the threat of COVID-19 remains.

Please note that the visitor policy below applies to ALL Albuquerque Lovelace hospitals, including Lovelace Medical Center, Heart Hospital of New Mexico at Lovelace Medical Center, Lovelace UNM Rehabilitation Hospital, Lovelace Women’s Hospital and Lovelace Westside Hospital. Lovelace Medical Group and Lovelace Regional Roswell have separated policies.

Purpose: Visitors are important for the patient’s well-being and assist in their recovery. The purpose of this policy is to provide consistent visitation recommendations to reduce the risk of disease transmission during the Covid-19 pandemic.

Policy: This policy is an addendum to the regular visitation policy intended to be temporary due to the pandemic. The policy will be enforced by Security and staff members.


  1. General guidelines for all visitors:
    1. Visitation hours for inpatient units will be from 1400-2000 daily.
    2. Visitors will be educated on visitation restrictions including:
      1. Hand hygiene
      2. Cough and respiratory hygiene etiquette;
      3. Practicing social distancing
      4. Wearing a mask at all times
    3. One family member or visitor per patient per day in non-isolation rooms or unlessotherwise specified.
    4. The family member/visitor must remain in the patient room for the duration of the visit. If they leave the room, they must leave the hospital.
      1. No visitors < 18 years of age will be allowed to visit*.
    5. All visitors will be screened at the hospital’s main entrance or hospital’s designated screening points
    6. The established screening policy will be used and the visitor’s temperature will be taken. If temperature is > 100˚, the visitor will not be allowed entrance
    7. All visitors will follow the LHS universal masking policy
      1. Visitors may wear their own mask, but will be asked to wear a hospital provided mask if their personal mask does not meet requirements of the facility.
    8. All visitors will be issued a sticker to be worn until exiting the facility
      1. The sticker will indicate the patient’s room number or waiting room
      2. A process is necessary to avoid more than one visitor per patient-door screener should note the patient name/location
    9. At this time, visitors will not be allowed to enter the cafeteria or hospital common areas other than specifically designated for surgery/procedure waiting areas.
    10. Visitors may enter the gift shop as long as social distancing can be safely followed
  2. Patients in non-COVID areas who are at end of life:
    1. Two rotations of 3 persons allowed to visit.
      1. Must be coordinated through the director or designee.
      2. Exception to age of visitor may be made*.  These exceptions will be made by the unit Director or Charge Nurse.
      3. The unit should notify hospital entrance/Security of pending visit details.
    2. All other general visitor guidelines apply
  3. Outpatient Procedures and Surgeries:
    1. One family member/friend may accompany the patient but must remain in a designated waiting area
    2. Social distancing must be maintained
  4. Emergency Department:
    1. One family member/visitor per patient in non-isolation cases
    2. Must stay in patient room for the duration of the visit.
  5. Labor and Delivery:
    1. Two (2) visitors allowed in Labor & Delivery, as well as a doula. When the patient is moved to the Family Birthing Center, she will be allowed one overnight visitor.
  6. NICU:
    1. Both parents will be allowed to visit
  7. Pediatrics:
    1. One parent will be allowed to stay with the patient
  8. Behavioral Health Unit:
    1. One designated family member/visitor per patient
    2. Must remain with the patient in the unit-designated common area
  9. COVID positive and PUI units:


    1. One designated family member may come in during visiting hours
      1. The visitor should understand the risk and benefits
      2. Nursing will have this discussion with the patient and document it in the patient medical record
      3. Visitor wears full PPE
      4. Must stay in the room
    2. Lovelace UNM Rehabilitation Hospital:
      Post-acute patient care locations may have additional visitor restrictions due to state regulations.