Patient and Visitor Information

Heart Hospital of New Mexico at Lovelace Medical Center Visitors:

• Outpatients are encouraged to bring only one (1) visitor to his/her appointment to allow for appropriate social distancing.
• Visitation is encouraged as long as the patient’s recovery is promoted.
  • Inpatient or outpatient visitors may be asked to leave at the discretion of the care team if determined to be in the best interests of the patient.
  • Inpatient units may have a Quiet Time to promote patient healing. Visiting is not restricted during these times, as long as visitors participate in the quiet environment for rest and healing.
  • Units will determine the Quiet Time.
  • The number of visitors will be kept to a level that allows safe and confidential care of the patient as determined by the care team. Safe care includes the need to maintain social distancing in the room or therapy treatment area.
  • Visitors who appear symptomatic with communicable illness (i.e. cold, flu) should be asked by nursing staff to defer visitation until no longer ill.
  • Children under 14 may visit the general nursing units with permission of the Nurse Manager or designee. Certain units may be closed to children at all times. 
  • Children may be asked to leave the patient care areas at the discretion of the care team in the best interest of the patient. Patient’s family minister, priest, rabbi, or spiritual leader is welcome to visit following the visitor guidelines.

Overnight stays for inpatient visitors are:

• Limited to one adult visitor who is the primary caretaker or the power of attorney for healthcare and is contingent on the following:
  • Immediate needs of the patient
  • Privacy needs or the request of roommate(s)
  • Approval of the Charge Nurse or Unit Director

Support person accommodations:

• Patients with disabilities who need assistance due to the specifics of their disability, may have one (1) support person with them to support their disability related needs.
• Disabilities may include, but are not limited to:
  • Altered mental stat
  • Physical, intellectual or cognitive disability
  • Communication barriers
  • Behavioral concerns
• Such designated support persons may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their time within the facility, provided proper precautions are taken to mitigate the spread of infection.

For questions about our visitor policy or visiting hours, call 505.727.1100.

Lovelace Medical Center Visitors:

For questions about our visitor policy or visiting hours, call 505.727.8000.

Lovelace Medical Group

The health and safety of our patients and visitors is a top priority at Lovelace Medical Group. Thank you for your understanding and for adhering to these policies to help us keep our patients, families, and visitors protected and healthy.

Guidelines for Visitors and Caregivers in Outpatient Locations

• It is strongly recommended that only 1-2 visitors be allowed per patient. Any exception must be approved by clinic and/or medical leadership.
• It is strongly recommended that any visitor is 18+ years of age. If a visitor under the age of 18 years must accompany the patient, the visitor will be subject to the same screening and guidelines.
• All visitors may be screened prior to entering patient care areas. Any visitor who shows signs of illness, particularly fever, coughing, or shortness of breath may be asked to leave. Visitors may wear a mask at their discretion.
• Additional restrictions may be added to these guidelines based on the patient or visitor’s clinical status.

For questions about our visitor policy or visiting hours, call 505.727.2727.

Lovelace Regional Hospital Visitors:

• No visitor under 14 years of age with the exception of siblings to the Labor & Delivery Unit
• Labor & Delivery Unit:
  • Two (2) designated visitors, only one (1) may stay overnight (after 9:00 pm)
  • No minors other than siblings
  • Siblings must be accompanied by an adult other than the patient at all times
• Emergency Department:
  • One (1) visitor per patient
• Med-Surg/ICU unit
  • Limited to three (3) visitors at a time, only one (1) may stay overnight (after 9:00 pm)
• Exceptions may be made for critical and end-of-life situations
• Visitation is encouraged as long as the patient’s recovery is promoted.
  • Inpatient or outpatient visitors may be asked to leave at the discretion of the care team if determined to be in the best interests of the patient.
  • Inpatient units may have a Quiet Time to promote patient healing. Visiting is not restricted during these times, as long as visitors participate in the quiet environment for rest and healing.
  • Units will determine the Quiet Time.
  • The number of visitors will be kept to a level that allows safe and confidential care of the patient as determined by the care team. Safe care includes the need to maintain social distancing in the room or therapy treatment area.
  • Children under 14 may visit the general nursing units with permission of the Nurse Manager or designee. Certain units may be closed to children at all times. 
  • Children may be asked to leave the patient care areas at the discretion of the care team in the best interest of the patient. Patient’s family minister, priest, rabbi, or spiritual leader is welcome to visit following the visitor guidelines.

Overnight stays for inpatient visitors:

• Limited to one adult visitor who is the primary caretaker or the power of attorney for healthcare and is contingent on the following:
  • Immediate needs of the patient
  • Privacy needs or the request of roommate(s)
  • Approval of the Charge Nurse or Unit Director

Support person accommodations:

• Patients with disabilities who need assistance due to the specifics of their disability, may have one (1) support person with them to support their disability related needs.
• Disabilities may include, but are not limited to:
  • Altered mental stat
  • Physical, intellectual or cognitive disability
  • Communication barriers
  • Behavioral concerns
• Such designated support persons may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their time within the facility, provided proper precautions are taken to mitigate the spread of infection.

For questions about our visitor policy or visiting hours, call 575.627.7000.

Lovelace Westside Hospital Visitors:

• Inpatient visitation hours are 8:00 am to 8:00 pm, Monday – Sunday 
• Outpatients are encouraged to bring only one (1) visitor to his/her appointment to allow for appropriate social distancing.
• Visitation is encouraged as long as the patient’s recovery is promoted.
  • Inpatient or outpatient visitors may be asked to leave at the discretion of the care team if determined to be in the best interests of the patient.
  • Inpatient units may have a Quiet Time to promote patient healing. Visiting is not restricted during these times, as long as visitors participate in the quiet environment for rest and healing.
  • Units will determine the Quiet Time.
  • The number of visitors will be kept to a level that allows safe and confidential care of the patient as determined by the care team. Safe care includes the need to maintain social distancing in the room or therapy treatment area.
  • Visitors who appear symptomatic with communicable illness (i.e. cold, flu) should be asked by nursing staff to defer visitation until no longer ill.
  • Children under 14 may visit the general nursing units with permission of the Nurse Manager or designee. Certain units may be closed to children at all times. 
  • Children may be asked to leave the patient care areas at the discretion of the care team in the best interest of the patient. Patient’s family minister, priest, rabbi, or spiritual leader is welcome to visit following the visitor guidelines.

Overnight stays for inpatient visitors:

• Limited to one adult visitor who is the primary caretaker or the power of attorney for healthcare, and is contingent upon the following:
  • Immediate needs of the patient
  • Privacy needs or request of the roommate(s)
  • Approval of the Charge Nurse or Unit Manager

Support person accommodations:

• Patients with disabilities who need assistance due to the specifics of their disability, may have one (1) support person with them to support their disability related needs.
• Disabilities may include, but are not limited to:
  • Altered mental stat
  • Physical, intellectual or cognitive disability
  • Communication barriers
  • Behavioral concerns
• Such designated support persons may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their time within the facility, provided proper precautions are taken to mitigate the spread of infection.

For questions about our visitor policy or visiting hours, call 505.727.2000.

Lovelace Women’s Hospital Visitors:

The lobby doors are open from 6:00 a.m. to 8:00 p.m. The Emergency Department entrances are open 24 hours per day.

Visiting Hours:

• General visiting hours are 8:00 a.m. – 8:00 p.m. Visitation is recommended during general visiting hours, but visitors are allowed outside of these hours.
• Neonatal Intensive Care Unit (NICU) visiting hours are 8:00 a.m. – 6:30 p.m. and 8:00 p.m. – 6:30 a.m. for two banded persons (typical parents).
• Visitation is encouraged as long as the patient’s recovery is promoted.
  • Visitors may be asked to leave at the discretion of the care team in the best interest of the patient. 
  • Inpatient units may have a Quiet Time to promote patient healing. Visiting is not restricted during these times, as long as visitors participate in the quiet environment for rest and healing. 
  • Units will determine the Quiet Time
  • The number of visitors will be kept to a level that allows safe and confidential care of the patient as determined by the care team. 
  • The care team may ask to limit the number of visitors to one at a time for patient safety.
  • Visitors who appear symptomatic with communicable illness (i.e. cold, flu) should be asked by nursing staff to defer visitation until no longer ill.
  • Children under 14 may visit the general nursing units with permission of the Nurse Manager or designee. Certain units may be closed to children at all times. 
  • Children may be asked to leave the patient care areas at the discretion of the care team in the best interest of the patient. Patient’s family minister, priest, rabbi, or spiritual leader is welcome to visit following the visitor guidelines. 

Overnight stays for inpatient visitors:

• Limited to one adult visitor who is the primary caretaker or the power of attorney for healthcare and is contingent on the following:
  • Immediate needs of the patient
  • Privacy needs or the request of roommate(s)
  • Approval of the Charge Nurse or Unit Director

Support person accommodations:

• Patients with disabilities who need assistance due to the specifics of their disability, may have one (1) support person with them to support their disability related needs.
• Disabilities may include, but are not limited to:
  • Altered mental status
  • Physical, intellectual or cognitive disability
  • Communication barriers
  • Behavioral concerns
• Such designated support persons may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their time within the facility, provided proper precautions are taken to mitigate the spread of infection.

For questions about our visitor policy or visiting hours, call 505.727.7800.

Lovelace UNM Rehabilitation Hospital Visitors:

Visiting Hours:

• Inpatient visitation hours are 8:00 am to 8:00 pm, Monday – Sunday 
• Outpatients are encouraged to bring only one (1) visitor to his/her appointment to allow for appropriate social distancing.
• Visitation is encouraged as long as the patient’s recovery is promoted.
  • Inpatient or outpatient visitors may be asked to leave at the discretion of the care team if determined to be in the best interests of the patient.
  • Inpatient units may have a Quiet Time to promote patient healing. Visiting is not restricted during these times, as long as visitors participate in the quiet environment for rest and healing.
  • Units will determine the Quiet Time.
  • The number of visitors will be kept to a level that allows safe and confidential care of the patient as determined by the care team. Safe care includes the need to maintain social distancing in the room or therapy treatment area.

Overnight stays for inpatient visitors:

• Limited to one adult visitor who is the primary caretaker or the power of attorney for healthcare, and is contingent upon the following:
  • Immediate needs of the patient
  • Privacy needs or request of the roommate(s)
  • Approval of the Charge Nurse or Unit Manager

Support person accommodations:

• Patients with disabilities who need assistance due to the specifics of their disability, may have one (1) support person with them to support their disability related needs.
• Disabilities may include, but are not limited to:
  • Altered mental status
  • Physical, intellectual or cognitive disability
  • Communication barriers
  • Behavioral concerns
• Such designated support persons may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their time within the facility, provided proper precautions are taken to mitigate the spread of infection.

For questions about our visitor policy or visiting hours, call 505.727.4725