Patient and Visitor Information

Lovelace Medical Center / Heart Hospital of New Mexico

Lovelace Medical Center and Heart Hospital of New Mexico at Lovelace Medical Center

POLICY:

Lovelace Medical Center believes excellent patient care involves including the families of patients. In order to include the family, the designated caregivers as determined by the patient and families, will be educated along with the patient in order to facilitate a return to wellness.

PROCEDURE:

  1. Patient/Family orientation to the unit:
    1. The patient and/or family will receive an orientation to the room.
    2. Inform the family and patient they may be asked to limit their visitation if the patient requests privacy or the patient is not receiving the required level of rest needed for recovery.
    3. Visitors are encouraged to remain in patient rooms to limit exposure to others. If waiting rooms are used, social distancing guidelines should be followed.
    4. Children 14 years and under must be supervised by an adult. The supervising adult may not be the patient.
    5. Patient’s family minister, priest, rabbi, or spiritual leader is welcome to visit following the visitor guidelines.
  2. Overnight stays for inpatient visitors:
    1. Limited to one adult visitor who is the primary caretaker or the power of attorney for healthcare and is contingent on the following:
      1. Immediate needs of the patient
      2. Privacy needs or the request of roommate(s)
      3. Approval of the Charge Nurse or Unit Director
  3. Visiting Hours:
    1. Visitation is encouraged as long as the patient’s recovery is promoted.
      1. General visiting hours are 8:00am to 9:00pm
      2. Visitors may be asked to leave at the discretion of the care team in the best interest of the patient.
      3. Inpatients units may have a Quiet Time to promote patient healing. Visiting is not restricted during these times, as long as visitors participate in the quiet environment for rest and healing.
      4. Units will determine the Quiet Time
    2. The number of visitors will be kept to a level that allows safe and confidential care of the patient as determined by the care team.
    3. The care team may ask to limit the number of visitors to two (2) at one time for patient safety.
    4. Patients who are Covid positive or under investigation for Covid are allowed visitation only in end of life situations, or support person accommodations apply.
  4. Support Person Accommodations
    1. Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs.
    2. Such designated support person may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their stay in such Facility, provided proper precautions are taken to contain the spread of infection.
    3. When the period of time any such patient with disabilities will remain in the facility will be longer than one day, such patient or his or her family or caregiver may designate two support people, provided only one support person may be present at a time. This restriction must be explained to the patient and support person in plain terms, upon arrival or, ideally, prior to arriving at the Facility. Facility staff should ensure that the patient or his or her family or caregiver fully understands this restriction, allowing the patient to decide who he or she wishes to identify as his or her support person. Notice of the Facility’s support person policy including the requirements contained herein shall be posted at patient entry points in the Facility, on the Facility’s website and be provided to the patient at the time services are scheduled or initiated.
    4. Any such support person must be asymptomatic for, or not have previously been confirmed positive for, COVID-19 within the last 10 days. Facility staff must screen any support person for symptoms of COVID-19 (e.g., fever, cough, shortness of breath, or potential exposure to individuals testing positive for COVID-19) and conduct a temperature check prior to entering the clinical area. Any support person suspected of having been exposed to COVID-19, may be denied access where attendant risks of such access cannot be reasonably mitigated.
    5. The Facility shall provide appropriate Personal Protective Equipment (PPE) to be worn by the designated support person as instructed by the Facility for the duration of the visit. If the Facility does not have PPE for the support person, PPE supplied by the support person that the Facility finds adequate may be used. The Facility shall determine and inform the patient and the designated support person of any policy governing the designated support person attendance including the entrance and exit policy of the Facility. Any such support person who leaves the Facility shall be screened as provided in subsection (d) above upon his or her re-entry.
    6. The support person shall comply with all reasonable requirements imposed by the Facility to minimize the potential spread of infection. Facility may place reasonable limitations on the support person’s direct access to the patient for treatment purposes such as during a surgery or procedure for safety purposes.
    7. Notwithstanding the foregoing, every effort shall be made to support the patient with disabilities employing virtual communication options whenever possible.
  5. Infection Control:
    1. Staff are reminded to encourage families and visitors to wash or sanitize their hands before and after visiting with patients. Hand washing or sanitizing is very important in limiting the spread of infection within the hospital.
    2. Nursing staff shall educate patient’s visitors regarding precautions for airborne, droplet and contact isolation.
    3. Visitors who appear symptomatic with communicable illness (i.e. cold, flu) may be asked by nursing staff to defer visitation until no longer ill.
    4. Children under 14 years old may visit only with permission of the Charge Nurse, Unit Director, or House Supervisor for the child’s health and safety. The charge nurse will notify the hospital screeners of the impending visit of someone under the age of 14.
    5. Visitation restriction may be requested by the Hospital Epidemiologist, Charge Nurse, Unit Director, or House Supervisor to protect patients from an anticipated increase in infections in the community or within the facility. If restrictions are being considered, information will be provided to patient and families.
    6. Exceptions to visitation may be made by the Attending Physician, Hospital Epidemiologist, House Supervisor, or Charge Nurse for exceptional cases (i.e. immediate family visitation for a terminally ill patient).
    7. Mask are required for all visitors entering the hospital and must be worn at all times while in the facility.
    8. Visitors will be screened upon entering the building for symptoms of illness and may be asked not to visit if febrile, defined as temperature equal to or greater than 100 degrees Fahrenheit.
  6. Access:
    1. The lobby doors are open from 6:00 a.m. to 8:00 p.m. The Emergency Department entrances are open 24 hours per day.
  7. Safety:
    1. No one is allowed to walk through the hospital without footwear or shoes.
    2. If the patient or their family has concerns for their safety, notify staff or security immediately.

 

Lovelace Women's Hospital

Lovelace Women’s Hospital

Purpose: Visitors are important for the patient’s well-being and assist in their recovery. The purpose of this policy is to provide consistent visitation recommendations to reduce the risk of disease transmission during the COVID-19 pandemic.

Policy: Lovelace Women’s Hospital believes excellent patient care involves including the families of patients. In order to include the family, the designated caregivers as determined by the patient and families, will be educated along with the patient in order to facilitate a return to wellness.

Procedure:

  1. Patient/Family orientation to the unit:
    1. The patient and/or family will receive an orientation to the room.
    2. Inform the family and patient they may be asked to limit their visitation if the patient requests privacy or the patient is not receiving the required level of rest needed for recovery.
    3. Visitors are encouraged to remain in patient rooms to limit exposure to others. If waiting rooms are used, social distancing guidelines should be followed.
    4. Children under 14 years old may visit only with permission of the Charge Nurse, Unit Director, or House Supervisor for the child’s health and safety. The charge nurse will notify the hospital screeners of the impending visit of someone under the age of 14.
    5. Patient’s family minister, priest, rabbi, or spiritual leader is welcome to visit following the visitor guidelines.
  2. Overnight stays for inpatient visitors:
    1. Limited to one adult visitor who is the primary caretaker or the power of attorney for healthcare and is contingent on the following:
      1. Immediate needs of the patient
      2. Privacy needs or the request of roommate(s)
      3. Approval of the Charge Nurse or Unit Director
  3. Visiting Hours:
    1. Visitation is encouraged as long as the patient’s recovery is promoted.
      1. General visiting hours are 8:00am to 7:00pm
      2. NICU: 0800-1830 and 2000-0630
      3. Labor and Delivery: 1 support person allowed to stay with patient 24/7
      4. Family Birthing Center: 1 support person allowed to stay with patient 24/7
      5. Visitors may be asked to leave at the discretion of the care team in the best interest of the patient.
      6. Inpatients units may have a Quiet Time to promote patient healing. Visiting is not restricted during these times, as long as visitors participate in the quiet environment for rest and healing.
      7. Units will determine the Quiet Time
    2. The number of visitors will be kept to a level that allows safe and confidential care of the patient as determined by the care team.
    3. The care team may ask to limit the number of visitors to two (2) at one time for patient safety.
    4. Patients who are Covid positive or under investigation for Covid are allowed visitation only in end of life situations, or support person accommodations apply.
  4. Support Person Accommodations:
    1. Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs.
    2. Such designated support person may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their stay in such Facility, provided proper precautions are taken to contain the spread of infection.
    3. When the period of time any such patient with disabilities will remain in the facility will be longer than one day, such patient or his or her family or caregiver may designate two support people, provided only one support person may be present at a time. This restriction must be explained to the patient and support person in plain terms, upon arrival or, ideally, prior to arriving at the Facility. Facility staff should ensure that the patient or his or her family or caregiver fully understands this restriction, allowing the patient to decide who he or she wishes to identify as his or her support person. Notice of the Facility’s support person policy including the requirements contained herein shall be posted at patient entry points in the Facility, on the Facility’s website and be provided to the patient at the time services are scheduled or initiated.
    4. Any such support person must be asymptomatic for, or not have previously been confirmed positive for, COVID-19 within the last 10 days. Facility staff must screen any support person for symptoms of COVID-19 (e.g., fever, cough, shortness of breath, or potential exposure to individuals testing positive for COVID-19) and conduct a temperature check prior to entering the clinical area. Any support person suspected of having been exposed to COVID-19, may be denied access where attendant risks of such access cannot be reasonably mitigated.
    5. The Facility shall provide appropriate Personal Protective Equipment (PPE) to be worn by the designated support person as instructed by the Facility for the duration of the visit. If the Facility does not have PPE for the support person, PPE supplied by the support person that the Facility finds adequate may be used. The Facility shall determine and inform the patient and the designated support person of any policy governing the designated support person attendance including the entrance and exit policy of the Facility. Any such support person who leaves the Facility shall be screened as provided in subsection (d) above upon his or her re-entry.
    6. The support person shall comply with all reasonable requirements imposed by the Facility to minimize the potential spread of infection. Facility may place reasonable limitations on the support person’s direct access to the patient for treatment purposes such as during a surgery or procedure for safety purposes.
    7. Notwithstanding the foregoing, every effort shall be made to support the patient with disabilities employing virtual communication options whenever possible.
  5. Infection Control:
    1. Staff are reminded to encourage families and visitors to wash or sanitize their hands before and after visiting with patients. Hand washing or sanitizing is very important in limiting the spread of infection within the hospital.
    2. Nursing staff shall educate patient’s visitors regarding precautions for airborne, droplet and contact isolation.
    3. Visitors who appear symptomatic with communicable illness (i.e. cold, flu) may be asked by nursing staff to defer visitation until no longer ill.
    4. Children under 14 years old may visit only with permission of the Charge Nurse, Unit Director, or House Supervisor for the child’s health and safety. The charge nurse will notify the hospital screeners of the impending visit of someone under the age of 14.
    5. Visitation restriction may be requested by the Hospital Epidemiologist, Charge Nurse, Unit Director, or House Supervisor to protect patients from an anticipated increase in infections in the community or within the facility. If restrictions are being considered, information will be provided to patient and families.
    6. Exceptions to visitation may be made by the Attending Physician, Hospital Epidemiologist, House Supervisor, or Charge Nurse for exceptional cases (i.e. immediate family visitation for a terminally ill patient).
    7. Mask are required for all visitors entering the hospital and must be worn at all times while in the facility.
    8. Visitors will be screened upon entering the building for symptoms of illness and may be asked not to visit if febrile, defined as temperature equal to or greater than 100 degrees Fahrenheit.
  6. Access:
    1. The lobby doors are open from 5:30 a.m. to 7:00 p.m. Monday through Friday. The Emergency Department entrances and Family Birthing Center entrances are open 24 hours per day.
  7. Safety:
    1. No one is allowed to walk through the hospital without footwear or shoes.
    2. If the patient or their family has concerns for their safety, notify staff or security immediately.
    3. Mask are required for all visitors entering the hospital and must be worn at all times while in the facility.
    4. Bandanas or Gaiter mask will not be allowed
  8. Spiritual Care Services:
    1. There is a multi-denominational chapel located at Lovelace Women’s Hospital on the 1st Floor for patient’s or visitors’ use. Patient’s family minister, priest, rabbi, or spiritual leader is welcome to visit at any time.

Lovelace Westside Hospital

Lovelace Westside Hospital

POLICY

Lovelace Westside Hospital believes excellent patient care involves including the families of patients. In order to include the family, the designated caregivers as determined by the patient and families, will be educated along with the patient in order to facilitate a return to wellness.

PROCEDURE:

  1. Patient/Family orientation to the unit:
    1. The patient and/or family will receive an orientation to the room.
    2. Inform the family and patient they may be asked to limit their visitation if the patient requests privacy or the patient is not receiving the required level of rest needed for recovery.
    3. Visitors are encouraged to remain in patient rooms to limit exposure to others. If waiting rooms are used, social distancing guidelines should be followed.
    4. Children under 14 years old may visit only with permission of the Charge Nurse, Unit Director, or House Supervisor for the child’s health and safety. The charge nurse will notify the hospital screeners of the impending visit of someone under the age of 14.
    5. Patient’s family minister, priest, rabbi, or spiritual leader is welcome to visit following the visitor guidelines.
  2. Overnight stays for inpatient visitors:
    1. Limited to one adult visitor who is the primary caretaker or the power of attorney for healthcare and is contingent on the following:
      1. Immediate needs of the patient
      2. Privacy needs or the request of roommate(s)
      3. Approval of the Charge Nurse or Unit Director
  3. Visiting Hours:
    1. Visitation is encouraged as long as the patient’s recovery is promoted.
      1. General visiting hours are 8:00am to 8:00pm
      2. Visitors may be asked to leave at the discretion of the care team in the best interest of the patient.
      3. Inpatients units may have a Quiet Time to promote patient healing. Visiting is not restricted during these times, as long as visitors participate in the quiet environment for rest and healing.
      4. Units will determine the Quiet Time
    2. The number of visitors will be kept to a level that allows safe and confidential care of the patient as determined by the care team.
    3. The care team may ask to limit the number of visitors to two (2) at one time for patient safety.
    4. Patients who are Covid positive or under investigation for Covid are allowed visitation only in end of life situations, or support person accommodations apply.
  4. Support Person Accommodations
    1. Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs.
    2. Such designated support person may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their stay in such Facility, provided proper precautions are taken to contain the spread of infection.
    3. When the period of time any such patient with disabilities will remain in the facility will be longer than one day, such patient or his or her family or caregiver may designate two support people, provided only one support person may be present at a time. This restriction must be explained to the patient and support person in plain terms, upon arrival or, ideally, prior to arriving at the Facility. Facility staff should ensure that the patient or his or her family or caregiver fully understands this restriction, allowing the patient to decide who he or she wishes to identify as his or her support person. Notice of the Facility’s support person policy including the requirements contained herein shall be posted at patient entry points in the Facility, on the Facility’s website and be provided to the patient at the time services are scheduled or initiated.
    4. Any such support person must be asymptomatic for, or not have previously been confirmed positive for, COVID-19 within the last 10 days. Facility staff must screen any support person for symptoms of COVID-19 (e.g., fever, cough, shortness of breath, or potential exposure to individuals testing positive for COVID-19) and conduct a temperature check prior to entering the clinical area. Any support person suspected of having been exposed to COVID-19, may be denied access where attendant risks of such access cannot be reasonably mitigated.
    5. The Facility shall provide appropriate Personal Protective Equipment (PPE) to be worn by the designated support person as instructed by the Facility for the duration of the visit. If the Facility does not have PPE for the support person, PPE supplied by the support person that the Facility finds adequate may be used. The Facility shall determine and inform the patient and the designated support person of any policy governing the designated support person attendance including the entrance and exit policy of the Facility. Any such support person who leaves the Facility shall be screened as provided in subsection (d) above upon his or her re-entry.
    6. The support person shall comply with all reasonable requirements imposed by the Facility to minimize the potential spread of infection. Facility may place reasonable limitations on the support person’s direct access to the patient for treatment purposes such as during a surgery or procedure for safety purposes.
    7. Notwithstanding the foregoing, every effort shall be made to support the patient with disabilities employing virtual communication options whenever possible.
  5. Infection Control
    1. Staff are reminded to encourage families and visitors to wash or sanitize their hands before and after visiting with patients. Hand washing or sanitizing is very important in limiting the spread of infection within the hospital.
    2. Nursing staff shall educate patient’s visitors regarding precautions for airborne, droplet and contact isolation.
    3. Visitors who appear symptomatic with communicable illness (i.e. cold, flu) may be asked by nursing staff to defer visitation until no longer ill.
    4. Children under 14 years old may visit only with permission of the Charge Nurse, Unit Director, or House Supervisor for the child’s health and safety. The charge nurse will notify the hospital screeners of the impending visit of someone under the age of 14.
    5. Visitation restriction may be requested by the Hospital Epidemiologist, Charge Nurse, Unit Director, or House Supervisor to protect patients from an anticipated increase in infections in the community or within the facility. If restrictions are being considered, information will be provided to patient and families.
    6. Exceptions to visitation may be made by the Attending Physician, Hospital Epidemiologist, House Supervisor, or Charge Nurse for exceptional cases (i.e. immediate family visitation for a terminally ill patient).
    7. Mask are required for all visitors entering the hospital and must be worn at all times while in the facility.
    8. Visitors will be screened upon entering the building for symptoms of illness and may be asked not to visit if febrile, defined as temperature equal to or greater than 100 degrees Fahrenheit.
  6. Access:
    1. The lobby doors are open from 5:30 a.m. to 5:00 p.m. Monday through Friday. The Emergency Department entrances are open 24 hours per day.
  7. Safety:
    1. No one is allowed to walk through the hospital without footwear or shoes.
    2. If the patient or their family has concerns for their safety, notify staff or security immediately.
    3. Mask are required for all visitors entering the hospital and must be worn at all times while in the facility.
    4. Bandanas or Gaiter mask will not be allowed

Lovelace UNM Rehabilitation Hospital

Lovelace UNM Rehabilitation Hospital

Policy: This policy is an addendum to the regular visitation policy intended to be temporary due to the pandemic. The policy will be enforced by Security and staff members.

Procedure:

Lovelace UNM Rehabilitation:

  1. General guidelines for Lovelace UNM Rehabilitation Hospital:
    1. a. Inpatient visitation is allowed with specified restrictions at this time.
      1. i. Visitation may occur inside the patient’s room between the hours of 8:00am-4:30pm 7 days/week with the following limitations:
        1. The visitor(s) must proceed directly to the patient’s room and must not leave the room for the duration of their visitation.
        2. If the visitor(s) exits the patient’s room, they must leave the facility. Visitors may use the restrooms outside the patient rooms.
      2. Visitation may also occur outside the north 400 unit entrance.
      3. Monday-Friday, visitors should present to the main entrance on the south side of the building for screening and sign in.
      4. Saturday, Sunday and Holidays, visitors should present to the north 400 unit entrance for screening and sign in.
      5. All indoor visitors will be screened upon presentation to the facility and asked to sign in with their name, a phone number, and the time they arrived. Outdoor visitors do not need to participate in the screening process at this time as long as they do not enter the building. vi. All visitors must be ≥14 years old.
      6. Two visitors are allowed per day and will be educated on visitation restrictions during screening including:
        1. Hand hygiene
        2. Cough and respiratory hygiene etiquette
        3. Practicing social distancing
        4. Wearing a mask at all times
        5.  
      7. In the event of inclement weather or other emergent condition, all outdoor visitation for the day will cease.
    2. Visitors may be allowed into designated family training areas when family training is necessary for the care and safety of a safe patient discharge.
      1. Family training visitors will be educated on visitation restrictions including:
        1. Hand hygiene
        2. Cough and respiratory hygiene etiquette
        3. Practicing social distancing
        4. Wearing a mask at all times
      2. The family training visitor(s) must remain in the designated family training areas of the upstairs outpatient gym at all times.
      3. No family training visitors <14 years of age will be allowed.
      4. All family training visitors will be screened at the hospital’s south main entrance.
    3. The established screening policy will be used and the visitor’s temperature will be taken. If temperature is > 100˚, or the visitor is symptomatic, the visitor will not be allowed entrance. No entry to the building will be allowed if the visitor has tested positive for COVID in the last 10 days.
    4. All indoor visitors will follow the LHS universal masking policy.
      1. Masks will be provided by the hospital however, visitors may wear their own.
    5. All indoor visitors will be issued a sticker to be worn until exiting the grounds or facility.
      1. The sticker will indicate the date that the visitor is here.
    6. At this time, family training, outdoor, and indoor visitors will not be allowed to enter the cafeteria, therapy spaces, or hospital common areas other than those specifically designated for family training.

 

Lovelace Regional Hospital

Lovelace Regional Hospital

POLICY:

Lovelace Regional Hospital believes excellent patient care involves including the families of patients. In order to include the family, the designated caregivers as determined by the patient and families, will be educated along with the patient in order to facilitate a return to wellness.

PROCEDURE

  1. Patient/Family orientation to the unit:
    1. The patient and/or family will receive an orientation to the room.
    2. Inform the family and patient they may be asked to limit their visitation if the patient requests privacy or the patient is not receiving the required level of rest needed for recovery.
    3. Visitors are encouraged to remain in patient rooms to limit exposure to others. If waiting rooms are used, social distancing guidelines should be followed.
    4. Children 14 years and under must be supervised by an adult. The supervising adult may not be the patient.
    5. Patient’s family minister, priest, rabbi, or spiritual leader is welcome to visit following the visitor guidelines.
  2. Overnight stays for inpatient visitors:
    1. Limited to one adult visitor who is the primary caretaker or the power of attorney for healthcare and is contingent on the following:
      1. Immediate needs of the patient
      2. Privacy needs or the request of roommate(s)
      3. Approval of the Charge Nurse or Unit Director
  3. Visiting Hours:
    1. Visitation is encouraged as long as the patient’s recovery is promoted.
      1. General visiting hours are 8:00am to 9:00pm
      2. Visitors may be asked to leave at the discretion of the care team in the best interest of the patient.
      3. Inpatients units may have a Quiet Time to promote patient healing. Visiting is not restricted during these times, as long as visitors participate in the quiet environment for rest and healing.
      4. Units will determine the Quiet Time
    2. The number of visitors will be kept to a level that allows safe and confidential care of the patient as determined by the care team.
    3. The care team may ask to limit the number of visitors to two (2) at one time for patient safety.
    4. Patients who are Covid positive or under investigation for Covid are allowed visitation only in end of life situations, or support person accommodations apply.
  4. Support Person Accommodations
    1. Patients with disabilities that may include, but not be limited to, altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance due to the specifics of their disability, may have one designated support person with them to support their disability related needs.
    2. Such designated support person may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their stay in such Facility, provided proper precautions are taken to contain the spread of infection.
    3. When the period of time any such patient with disabilities will remain in the facility will be longer than one day, such patient or his or her family or caregiver may designate two support people, provided only one support person may be present at a time. This restriction must be explained to the patient and support person in plain terms, upon arrival or, ideally, prior to arriving at the Facility. Facility staff should ensure that the patient or his or her family or caregiver fully understands this restriction, allowing the patient to decide who he or she wishes to identify as his or her support person. Notice of the Facility’s support person policy including the requirements contained herein shall be posted at patient entry points in the Facility, on the Facility’s website and be provided to the patient at the time services are scheduled or initiated.
    4. Any such support person must be asymptomatic for, or not have previously been confirmed positive for, COVID-19 within the last 10 days. Facility staff must screen any support person for symptoms of COVID-19 (e.g., fever, cough, shortness of breath, or potential exposure to individuals testing positive for COVID-19) and conduct a temperature check prior to entering the clinical area. Any support person suspected of having been exposed to COVID-19, may be denied access where attendant risks of such access cannot be reasonably mitigated.
    5. The Facility shall provide appropriate Personal Protective Equipment (PPE) to be worn by the designated support person as instructed by the Facility for the duration of the visit. If the Facility does not have PPE for the support person, PPE supplied by the support person that the Facility finds adequate may be used. The Facility shall determine and inform the patient and the designated support person of any policy governing the designated support person attendance including the entrance and exit policy of the Facility. Any such support person who leaves the Facility shall be screened as provided in subsection (d) above upon his or her re-entry.
    6. The support person shall comply with all reasonable requirements imposed by the Facility to minimize the potential spread of infection. Facility may place reasonable limitations on the support person’s direct access to the patient for treatment purposes such as during a surgery or procedure for safety purposes.
    7. Notwithstanding the foregoing, every effort shall be made to support the patient with disabilities employing virtual communication options whenever possible.
  5. Infection Control:
    1. Staff are reminded to encourage families and visitors to wash or sanitize their hands before and after visiting with patients. Hand washing or sanitizing is very important in limiting the spread of infection within the hospital.
    2. Nursing staff shall educate patient’s visitors regarding precautions for airborne, droplet and contact isolation.
    3. Visitors who appear symptomatic with communicable illness (i.e. cold, flu) may be asked by nursing staff to defer visitation until no longer ill.
    4. Children under 14 years old may visit only with permission of the Charge Nurse, Unit Director, or House Supervisor for the child’s health and safety. The charge nurse will notify the hospital screeners of the impending visit of someone under the age of 14.
    5. Visitation restriction may be requested by the Hospital Epidemiologist, Charge Nurse, Unit Director, or House Supervisor to protect patients from an anticipated increase in infections in the community or within the facility. If restrictions are being considered, information will be provided to patient and families.
    6. Exceptions to visitation may be made by the Attending Physician, Hospital Epidemiologist, House Supervisor, or Charge Nurse for exceptional cases (i.e. immediate family visitation for a terminally ill patient).
    7. Mask are required for all visitors entering the hospital and must be worn at all times while in the facility.
    8. Visitors will be screened upon entering the building for symptoms of illness and may be asked not to visit if febrile, defined as temperature equal to or greater than 100 degrees Fahrenheit.
  6. Access:
    1. The lobby doors are open from 6:00 a.m. to 8:00 p.m. The Emergency Department entrances are open 24 hours per day.
  7. Safety:
    1. No one is allowed to walk through the hospital without footwear or shoes.
    2. If the patient or their family has concerns for their safety, notify staff or security immediately.

 

Lovelace Medical Group

Lovelace Medical Group

The health and safety of our patients and visitors is a top priority at Lovelace Medical Group. We understand how important the support of loved ones and friends is to patients. At the same time, the novel coronavirus requires us to temporarily adjust our visiting policy in order to keep our patients and visitors as safe as possible.

We continue to implement vigorous policies and procedures to address the coronavirus (COVID-19) pandemic and are following all governmental recommendations. If you have any questions about the updated visiting policy, please ask a member of the patient’s healthcare team. Thank you for your understanding and for adhering to these policies to help us keep our patients, families, and visitors protected and healthy during this time.

Guidelines for Visitors and Caregivers in Outpatient Locations

  • It is strongly recommended that only 1-2 visitors are allowed per patient and only if adequate space allows for social distancing. Any exception must be approved by clinic and/or medical leadership.
  • It is strongly recommended that any visitor is 18+ years of age. If a visitor under the age of 18 years must accompany the patient, the visitor will be subject to the same screening and guidelines.
  • All visitors will be screened prior to entering patient care areas. Any visitor who shows signs of illness, particularly fever, coughing, or shortness of breath may be asked to leave. All visitors will be required to wear a mask. Visitors may wear their own mask, if appropriate. If they do not have a mask, then a mask will be provided.
  • Visitors are further required to adhere to the six-foot distancing rule except to the patient they are accompanying when they are assisting that patient.
  • Additional restrictions may be added to these guidelines based on the patient or visitor’s clinical status.
  • A patient or visitor who refuses to follow guidance, including wearing a mask or socially distancing, will be asked to leave.