Patient and Visitor Information

At Lovelace Health System, the health and safety of our patients and workforce is our top priority. We understand the importance of patients having access to their loved ones while receiving care at our hospitals and clinics, but we must also allow for safeguards to ensure the safety of our patients and employees while the threat of COVID-19 remains.

While we are committed to protecting our patients and our workforce, we understand the importance of visitors for our patients. We will now be allowing one visitor per ICU patient. The rest of our visitor policy remains in place.

Exceptions to the visitor policy may be made on a case-by-case basis for the following:

  • Children admitted to the hospital
  • Maternity units
  • Patients receiving end-of-life/palliative care
  • Patient who has a disability requiring assistance
  • Other visitors may be allowed on a case by case basis

Patients with disabilities such as altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance from a support person due to the specifics of their disability will be permitted to have such an individual with them. Support persons will be required to comply with safety measures as directed by the facility.

For these very limited exceptions, one visitor per patient will be allowed. Please note, visitors who meet one of the guidelines above may be screened and escorted to the appropriate patient care area.

We know that this will impact the connection between patients in our facilities and their loved ones. We encourage loved ones to connect with patients through options such as phone calls, FaceTime, Skype, WhatsApp and other online platforms.

We continue to monitor the risk of COVID-19 closely and will make adjustments to visitor restrictions, as necessary. We appreciate the community’s partnership in helping us as we prevent the spread of COVID-19.

  • General guidelines for all visitors:
    • Visitors will be educated on visitation restrictions including:
      • Hand hygiene
      • Cough and respiratory hygiene etiquette;
      • Practicing social distancing
      • Wearing a mask at all times
    • One family member or visitor per patient per day in non-isolation rooms or unless otherwise specified.
    • The family member/visitor must remain in the patient room for the duration of the visit. If they leave the room, they must leave the hospital.
      • No visitors < 18 years of age will be allowed to visit*.
    • All visitors will be screened at the hospital’s main entrance or Emergency Department entrance
    • The established screening policy will be used and the visitor’s temperature will be taken. If temperature is > 100˚, the visitor will not be allowed entrance
    • All visitors will follow the LHS universal masking policy
      • Masks will be provided by the hospital however, visitors may wear their own over a hospital approved mask;
      • A process is necessary to avoid more than one visitor per patient-door screener should note the patient name/location
    • At this time, visitors will not be allowed to enter the cafeteria or hospital common areas other than specifically designated for surgery/procedure waiting areas. Visitors in patient rooms will receive a meal at meal times. Nursing units will be responsible for ordering meals for the visitor.
  • Patients in non-COVID areas who are at end of life:
    • 3 persons allowed to visit.
      • Must be coordinated through the director or designee.
      • Exception to age of visitor may be made*.
      • The unit should notify hospital entrance/Security of pending visit details.
    • All other general visitor guidelines apply
  • Outpatient Procedures and Surgeries:
    • One family member/friend may accompany the patient but must remain in a designated waiting area
    • Social distancing must be maintained
  • Emergency Department:
    • One family member/visitor per patient in non-isolation cases
    • Must stay in patient room for the duration of the visit.
  • Labor and Delivery:
    • Spouse or support person and doula will be allowed
  • NICU
    • Both parents will be allowed to visit
  • Pediatrics
    • One parent will be allowed to stay with the patient
  • COVID positive and PUI units:
    • One designated family member may come in during visiting hours
      • The visitor should understand the risk and benefits
      • Nursing will have this discussion with the patient and document it in the patient medical record
      • Visitor wears full PPE
      • Must stay in the room. If the visitor leaves the room, they must leave the hospital.

The health and safety of our patients and visitors is a top priority at Lovelace Medical Group. We understand how important the support of loved ones and friends is to patients. At the same time, the novel coronavirus requires us to temporarily adjust our visiting policy in order to keep our patients and visitors as safe as possible.

We continue to implement vigorous policies and procedures to address the coronavirus (COVID-19) pandemic and are following all governmental recommendations. If you have any questions about the updated visiting policy, please ask a member of the patient’s healthcare team. Thank you for your understanding and for adhering to these policies to help us keep our patients, families, and visitors protected and healthy during this time.

Guidelines for Visitors and Caregivers in Outpatient Locations

  • Only 1 visitor is allowed per patient and only if adequate space allows for social distancing. Any exception must be approved by clinic and/or medical leadership.
  • It is strongly recommended that any visitor is 18+ years of age. If a visitor under the age of 18 years must accompany the patient, the visitor will be subject to the same screening and guidelines.
  • All visitors will be screened prior to entering patient care areas. Any visitor who shows signs of illness, particularly fever, coughing, or shortness of breath may be asked to leave. All visitors will be required to wear a mask. Visitors may wear their own mask, if appropriate. If they do not have a mask, then a mask will be provided.
  • Visitors are further required to adhere to the six-foot distancing rule except to the patient they are accompanying when they are assisting that patient.
  • Additional restrictions may be added to these guidelines based on the patient or visitor’s clinical status.
  • A patient or visitor who refuses to follow guidance, including wearing a mask or socially distancing, will be asked to leave.