Patient and Visitor Information

At Lovelace Health System, the health and safety of our patients and workforce is our top priority. We understand the importance of patients having access to their loved ones while receiving care at our hospitals and clinics, but we must also allow for safeguards to ensure the safety of our patients and employees while the threat of COVID-19 remains.

While we are committed to protecting our patients and our workforce, we understand the importance of visitors for our patients. We will now be allowing one visitor per ICU patient. The rest of our visitor policy remains in place.

Exceptions to the visitor policy may be made on a case-by-case basis for the following:

  • Children admitted to the hospital
  • Maternity units
  • Patients receiving end-of-life/palliative care
  • Patient who has a disability requiring assistance
  • Other visitors may be allowed on a case by case basis

Patients with disabilities such as altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance from a support person due to the specifics of their disability will be permitted to have such an individual with them. Support persons will be required to comply with safety measures as directed by the facility.

For these very limited exceptions, one visitor per patient will be allowed. Please note, visitors who meet one of the guidelines above may be screened and escorted to the appropriate patient care area.

We know that this will impact the connection between patients in our facilities and their loved ones. We encourage loved ones to connect with patients through options such as phone calls, FaceTime, Skype, WhatsApp and other online platforms.

We continue to monitor the risk of COVID-19 closely and will make adjustments to visitor restrictions, as necessary. We appreciate the community’s partnership in helping us as we prevent the spread of COVID-19.

Walgreens Pharmacy

For your convenience we have an on-site pharmacy located on our downtown campus within Medical Towers. It's open Monday - Friday, 8 a.m. - 6 p.m. and offers bedside prescription delivery for our downtown campus. 

Medical Towers 2nd Floor, Suite 202 505.600.4005

We are currently offering flu shots, please stop by or call for more information.