If you have any complaints or concerns regarding your treatment at a Lovelace Health System facility, please review the following information:
Heart Hospital of New Mexico / New Mexico Heart Institute
Complaints or Grievances are to be addressed to the Risk Management Representative at Lovelace Medical Center, 601 Dr. Martin Luther King Jr. Avenue NE, Albuquerque, NM 87102, or you may call 505-727-8000 and request to speak with the Lovelace Medical Center Risk Management Representative.
All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the Risk Management Representative at 505-727-8000.
Lovelace Medical Center
Complaints or Grievances are to be addressed to the Risk Management Representative at Lovelace Medical Center, 601 Dr. Martin Luther King Jr. Avenue NE, Albuquerque, NM 87102, or you may call 505-727-8000 and request to speak with the Risk Management Representative.
All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the Risk Management Representative at 505-727-8000.
Lovelace UNM Rehabilitation Hospital
Complaints or Grievances are to be addressed to the Risk Management Representative at Lovelace UNM Rehabilitation Hospital, 505 Elm Street NE, Albuquerque, NM 87102, or you may call 505-727-8000 and request to speak with the Risk Management Representative.
All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the Risk Management Representative at 505-727-8000.
Lovelace Regional Hospital
Complaints or Grievances are to be addressed to the Risk Management Representative at Lovelace Regional Hospital Roswell, 117 East 19th Street, Roswell, NM 87114, or you may call 505-727-8000 and request to speak with the Risk Management Representative.
All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the Risk Management Representative at 505-727-8000.
Lovelace Westside Hospital
Complaints or Grievances are to be addressed to the Risk Management Representative at Lovelace Westside Hospital, 10501 Golf Course Road, Albuquerque, NM 87114, or you may call 505-727-8000 and request to speak with the Risk Management Representative.
All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the Risk Management Representative at 505-727-8000.
Lovelace Women’s Hospital
Complaints or Grievances are to be addressed to the Risk Management Representative at Lovelace Women’s Hospital, 4701 Montgomery Boulevard, Albuquerque, NM 87109, or you may call 505-727-8000 and request to speak with the Risk Management Representative.
All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the Risk Management Representative at 505-727-8000.
Lovelace Medical Group
Complaints or Grievances can be shared by calling 505-727-6200.
Other Resources
You can also report your concern(s) to:
The New Mexico Department of Health
Incident Management Services
1190 St. Francis Drive, Santa Fe, NM 87505
Phone: 1-800-752-8649 Fax: 1-888-576-0012
Southcentral CMS QIN-QIO Region 5
TMF Health Quality Institute
3107 Oak Creek Drive, Suite 200, Austin, TX 78727-3107
Phone: 1-800-725-9216 Fax: 512-327-7159
Website: www.southcentralqinqio.org
DNV Healthcare
Hospital Complaint
400 Techne Center Drive, Suite 100, Milford, OH 45150
Phone: 1-866-496-9647 Fax: 1-513-947-1250
E-mail: hospitalcomplaint@dnv.com
New Mexico Medical Review Association
Phone: 505-998-9898