Lovelace Health System offers the following individuals the ability to request electronic medical records easily online through the MyChart patient portal or our online request platform:
- Patients requesting their own records
- Parents of minor patients requesting records
- Caregivers acting on behalf of a patient (i.e. Power of Attorney)
Please note: Chrome, Firefox, and Safari are the recommended browsers.
Request Records in MyChart
View your patient medical record securely from your computer or mobile device through MyChart. Once logged in to MyChart, go to Menu > Document Center > Requested Records > Click to send a request for records and complete the form. Click below to sign in.
Request Records Online
Receive a copy of your medical record request using our online request platform. To verify your identity, you will need to submit a photo of your driver’s license. Click below to begin the request. A copy of your record will be sent to the email address provided.
Request Records on Paper*
To request your medical request on paper, click here for applicable forms.
*Please note there may be a fee associated with processing a paper request.
Fax, mail, or email the form to the Health Information Management (HIM) Department
Fax your request to 505-727-9501
4101 Indian School Rd NE, Suite 110
Albuquerque, NM 87110
Email your request to RequestMedicalRecords@lovelace.com
If you encounter any issues with your electronic request, please call our Release of Information Call Center at 505-727-8195 "Option 1"
Due to the strict procedural and highly regulated steps involved in the release of information process, there are costs associated and, therefore, a fee is charged for this service. The fee charged is detailed below:
New Mexico fees for copies of records are listed here:Fee Schedule
Patient fees for copies of their records are listed here:Fee Sheet for Departments