Get care now from the comfort of home
Visit with a licensed provider over video now. We’re here to help you with common illnesses and conditions to help you feel better quickly.
Hours of operation
Monday-Friday 7 a.m. – 4 p.m.
Holiday Hours
Video visits are not available on Thanksgiving Day, Christmas Day and New Year’s Day.
Conditions Treated:
- Seasonal allergies
- Minor injuries
- Eye irritation
- Stomach aches
- Colds & coughs
- Sinus infections
- UTIs & bladder infections
- Non-severe COVID-19 symptoms
- Rashes & skin conditions
- Flu
- Sore throats
How it works
On-demand video visits are similar to an urgent care visit, only virtual. These visits are available for anyone age 2 and older. Wherever you are, you can see a Lovelace provider within about 30 minutes (wait times may vary depending on volume). Please be aware that with on-demand video visits, you may not see your established provider.
- Click the Start a Video Visit Now button.
- Ensure you have strong internet connection.
- Complete the information required and sign up for MyChart if you don’t have an account.
- After submitting your information, you will receive a notification via email or text providing next steps. It may take up to 30 minutes for a provider to join the visit. If you do not have a MyChart account, you will be prompted to sign up for one. With MyChart, you will be able to register and check-in for your visit as well as review your results and message your provider after the visit.
- Discuss the reason for the visit and any symptoms or concerns you may have. You can also share pictures to help the provider better understand your condition.
- The provider will collaborate with you to determine the cause of your concerns and provide you with treatment options.
Billing
Visit costs are covered as co-pay by most private insurance plans. Prices vary by insurance provider and type of insurance. Co-pays should be listed on your insurance card.
Due to the ongoing federal shutdown, this telehealth service may not currently be covered by Medicare. We encourage you to contact your Medicare health plan directly for details about your coverage.
Scheduled Video Visits
Lovelace providers also offer scheduled video visits. To schedule a video visit, click here.