Patients have the ability to conduct video visits with our primary care and specialty providers using the methods below:
We encourage all patients to sign up for Lovelace MyChart. It is our online platform that gives you access to all your health information securely and safely. Through MyChart, you can:
- Speak with a provider using video visits
- Schedule appointments
- Complete E-Visits symptom questionnaires
- View test results
- Request prescription refills
- Message your provider
- Pay your bill
To sign up for a Lovelace MyChart account, click here. An activation code will be sent to you to complete the process. Once your profile is activated, you can schedule a video visit by going to Visits > Schedule an Appointment.
For help signing up for MyChart, or to schedule an appointment over the phone, call our office at 505.727.2727.
Video Visits without a MyChart Account
You can call our office at 505.727.2727 to schedule a video visit using a third-party platform.
Checking in for Your Appointment
Log in as instructed by the provider’s office 5-10 minutes prior to your appointment time to complete check-in. During check-in, you will confirm your personal information, payments, medications, allergies, health issues, travel history and answer questions.
Prior to the video visit, you will pay your copay. Similar to an in-person appointment, the cost for video visits with your provider depends on your insurance. Some plans have waived the copay or reduced your cost for virtual video visits.
Once check-in is complete, you are ready your video visit. Like an in-person visit, you may experience a short wait until the provider joins.
Language translation and sign interpretation is available if requested for video visits. The interpreter will receive a link or a phone number and be able to join the patient at the time of the appointment.