Lovelace UNM Rehabilitation Hospital Awarded Top Honors in Hospital Quality

ALBUQUERQUE, October 6, 2023 ––Lovelace UNM Rehabilitation Hospital (LURH) was given the Top Hospital Quality award for Quest for Excellence, the New Mexico Hospital Association’s (NMHA’s) premier honor for exceptional efforts to advance quality and patient care for the people of New Mexico. LURH was also named the winner in the Specialty Hospital category for its project, “Mitigating Medication Error: How Going to Gemba Saved a Critical Process.”

LURH’s interdisciplinary team identified medication patient safety events as an area of improvement and developed an interdisciplinary team to improve the medication administration process. This team shadowed nurses to view the medication process and then process-mapped the current state and identified areas for improvement.

With this improvement in process, LURH decreased unreconciled medications by 65.5% in eight months and improved patient satisfaction.

“We are proud of the dedication of our team to providing the highest quality of care to our patients and in the most accurate manner,” said David Mork, LURH chief executive officer. “Winning this award shows the commitment of our providers and staff to helping our community get health and stay healthy.”

To learn more about Lovelace UNM Rehabilitation Hospital and its commitment to providing quality and compassionate care, please visit


Whitney Marquez, Lovelace Health System                         
Phone: 505.727.5503                         

Lovelace UNM Rehabilitation Hospital
Lovelace UNM Rehabilitation Hospital (LURH) provides state-of-the-art rehabilitation services for patients recovering from health care conditions such as stroke, brain injury and musculoskeletal disorders. LURH has earned more accreditations than any other rehabilitation hospital in the area and is the only hospital in New Mexico accredited by The Commission on Accreditation of Rehabilitation Facilities (CARF) in six programs. With 62 acute inpatient rehabilitation beds, it provides a full continuum of inpatient and outpatient care, including physical therapy, occupational therapy, speech and language pathology, rehabilitation nursing and case management services. LURH and the UNM School of Medicine have teamed up to provide a residency program in Physical Medicine and Rehabilitation to attract specialized health care providers to Albuquerque. LURH was recently named to Modern Healthcare’s Best Places to Work in 2023. To learn more about the state-of-the-art treatment options, innovative health care providers and award-winning quality initiatives at Lovelace UNM Rehabilitation Hospital, visit