ALBUQUERQUE, NM – October 2, 2025 – Lovelace Medical Group (LMG) has launched Ambience Healthcare’s AI platform across its ambulatory clinics. LMG clinicians now have access to Ambience’s AI platform to generate comprehensive and compliant documentation, reduce burnout, enhance high-quality care delivery, and improve care coordination.
Prior to the launch, LMG clinicians participated in a pilot program that spanned 17 specialties and seven languages that also showed notable improvements in patient satisfaction scores. Pilot clinicians reported reduced cognitive load, decreased after-hours charting, and documented with greater accuracy.
“I can’t imagine going back to the clinic without this technology,” said Mel Peralta, MD, FACC, cardiologist and chief medical officer for New Mexico Heart Institute/Lovelace Medical Group. “It’s allowing more precise documentation, improved diagnostic code capture, and patients are commenting how much they like that I can focus more on them as opposed to the computer.”
In addition to improving clinician and patient experience, Ambience’s AI platform also supports administrative teams by enhancing clinical documentation integrity and compliance. While other AI scribing technologies are leading to increased compliance issues and CDI queries, Ambience delivers real-time, audit-ready, coding-aware documentation that improves accuracy while reducing CDI queries and billing risk.
“We are committed to retaining providers and this tool allows a healthier work-life balance, which will lead to less burnout and greater satisfaction,” said Michael Kueker, chief executive officer for Lovelace Medical Group. “From our pilot study, we found the AI platform saves each of our providers an average of five hours a week in documentation time and a 43% reduction in after-hours charting. 88% of clinicians using the tool report spending less time charting during clinic hours, meaning they can devote more care and attention to patients.”
To learn more about Lovelace Health System and its commitment to providing quality and state-of-the art services, please visit lovelace.com.
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Contact:
Whitney Alcantar, Lovelace Health System
whitney.alcantar@lovelace.com
Mobile: 505.903.0367
Lovelace Medical Group/New Mexico Heart Institute
Lovelace Medical Group (LMG) is a multispecialty group of more than 300 providers, including physicians and advanced practice providers serving a broad range of specialties and primary care. LMG provides patients with exceptional health care through its 30+ health care clinics and the support of Lovelace Health System hospitals and technology. LMG has earned recognition by National Committee for Quality Assurance Patient-Centered Medical Home (PCMH) for the last eight years and has a National Accreditation Program for Breast Cancers. New Mexico Heart Institute/Lovelace Medical Group brings more than 34 years of diagnostic, interventional and preventive cardiovascular expertise to our community and state. To learn more about the experience and skilled providers of Lovelace Medical Group, visit lovelace.com.
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