Patient Complaints & Concerns

If you have any complaints or concerns regarding your treatment at a Lovelace Health System facility, please review the following information:

Heart Hospital of New Mexico

Complaints or Grievances including alleged violations of patient rights or alleged hospital Advance Directive non-compliance are to be addressed to the Patient Relations Representative at Lovelace Medical Center, 601 Dr. Martin Luther King Jr. Avenue NE, Albuquerque, NM 87102, or you may call 505.727.8000 and request to speak with the Patient Relations Representative.

All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the House Supervisor at 505.727.2337.

Patient Relations Representative: 505.727.8000
House Supervisor: 505.727.2337

Lovelace Medical Center

Complaints or Grievances including alleged violations of patient rights or alleged hospital Advance Directive non-compliance are to be addressed to the Patient Relations Representative at Lovelace Medical Center, 601 Dr. Martin Luther King Jr. Avenue NE, Albuquerque, NM 87102, or you may call 505.727.8000 and request to speak with the Patient Relations Representative.

All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the House Supervisor at 505.727.2337.

Patient Relations Representative: 505.727.8000
House Supervisor: 505.727.2337

Lovelace UNM Rehabilitation Hospital

Complaints or Grievances including alleged violations of patient rights or alleged hospital Advance Directive non-compliance are to be addressed to the Patient Relations Representative at Lovelace UNM Rehabilitation Hospital, 505 Elm Street NE, Albuquerque, NM 87102, or you may call 505.727.8291 and request to speak with the Patient Relations Representative.

All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the House Supervisor at 505.727.8000.

Patient Relations Representative: 505.727.8000
House Supervisor: 505.727.8000

Lovelace Regional Hospital Roswell

Complaints or Grievances including alleged violations of patient rights or alleged hospital Advance Directive non-compliance are to be addressed to the Patient Relations Representative at Lovelace Regional Hospital Roswell, 117 East 19th Street, Roswell, NM 87114, or you may call 575.625.3345 and request to speak with the Patient Relations Representative.

All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the House Supervisor at 575.637.6732.

Patient Relations Representative: 505.727.8000
House Supervisor: 505.727.6732

Complaints or Grievances including alleged violations of patient rights or alleged hospital Advance Directive non-compliance are to be addressed to the Patient Relations Representative at Lovelace Westside Hospital, 10501 Golf Course Road, Albuquerque, NM 87114, or you may call 505.727.7139 and request to speak with the Patient Relations Representative.

All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the House Supervisor at 505.727.7882.

Patient Relations Representative: 505.727.8000
House Supervisor: 505.727.7882

 

Lovelace Women's Hospital

Complaints or Grievances including alleged violations of patient rights or alleged hospital Advance Directive non-compliance are to be addressed to the Patient Relations Representative at Lovelace Women's Hospital, 4701 Montgomery Boulevard, Albuquerque, NM 87109, or you may call 505.727.7008 and request to speak with the Patient Relations Representative.

All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact the House Supervisor at 505.727.7882.

Patient Relations Representative: 505.727.8000
House Supervisor: 505.727.7882

Lovelace Medical Group

Complaints or Grievances including alleged violations of patient rights or alleged Advance Directive non-compliance are to be addressed to the Patient Relations Representative at Lovelace Medical Group, by calling 505.727.5159 and request to speak with the Patient Relations Representative.

All grievances about situations that endanger the patient, such as neglect or abuse, should be reviewed immediately, given the seriousness of the allegations and the potential for harm to the patient. Contact 505.727.5159.

Other Resources

You can also report your concern(s) to:

The New Mexico Department of Health
Incident Management Services

1190 St. Francis Drive, Santa Fe, NM 87505
Phone: 1-800-752-8649 Fax: 1-888-576-0012

Kepro
5201 West Kennedy Blvd, Suite 900, Tampa, FL 33609
Phone: 1-888-315-0636 Fax: 1-844-878-7921 TTY: 1-855-843-4776
Website: www.keproqio.com

DNV Healthcare
Hospital Complaint

400 Techne Center Drive, Suite 100, Milford, OH 45150
Phone: 1-866-496-9647 Fax: 1-513-947-1250
E-mail: hospitalcomplaint@dnv.com

New Mexico Medical Review Association
Phone: 1-505-998-9898