Dr. Pence was personable and professional.

Always attentive, answering questions, and offering options to assist

I had a wonderful experience going to Loveless orthopedic center from the time I walked in the door. The staff was very friendly very kind. I did not wait long at all. Dr. Pence addressed all my needs. Dr. Pence went the extra mile she got all the information I needed. She gave me suggestions and I will definitely be back. Great customer service from the beginning to the end. Great staff. Very knowledgeable, caring and compassionate, an asset to Loveless orthopedic she addressed all my concerns and very knowledgeable. And excellent team work.

I receive wonderful service when there they are all very kind and caring. I think the world of Dr. Pence and everyone that has taken care of me. Outstanding!

I was very impressed with Dr. Pence

Very thorough with everything, and even though the waiting room was filling up, she took her time and answered all my questions. I never felt rushed

Dr. Pence was a wonderful doctor. She listened to me and answered all of my questions.

Dr. Pence was outstanding. 

Excellent visit, good assessment and and clear instruction as to what to do if symptoms return.

Dr Pence was excellent

Dr. Pence is exceptional!!

Very impressed with Dr. Pence.

First time to see Dr Pence. She listened to my description of how I injured my shoulder and where I'm at today. She showed me the X-rays which Indicated I had all the expected "gaps" at the shoulder joint, that's a good sign. The post care summary indicates she intends to follow through on scheduling an MRI and a "prescription". 

Staff showed concern and listened to my issues. Offered possible recommendations. Dr. Pence was very thorough and educated me on the whole process before, during and after.

Dr Pence was very good explaining the process and listening to my concerns

I need a diagnostic mri to get to the root of my issue and she is ordering one.

Excellent care and service has been provided throughout my entire experience from the time I checked in as in-patient

She explained all care options, listened to questions & took time communicating, was very impressed

Dr Pence was very thorough and nice

I think very highly about Dr. Pence so much that I followed and tracked her to Lovelace for this surgery. She did my first rotator cuff surgery on my right arm and cautioned me that it was likely that someday my left shoulder would need the sameso here I am! And there is no one else that I would have do it but herwhy change when I had excellent results the first time?

Dr Pence was exceptional. She actually listened to what I had to say and didn't try to dissuade me from having a procedure done. She absolutely understood that my issue is time sensitive and helped to get me scheduled as soon as possible.